Lucky accepts deposits by direct bank transfer and processes withdrawals back to the same route. The minimum for both directions is €10, and the operator states withdrawals are handled within 5 business days once verification is complete. Processing fees exist for small withdrawals and dormant accounts; we've laid out the figures below.
The money out, and how long that really takes
Requesting a withdrawal at Lucky follows a standard path: open the cashier, choose the bank account transfer method, enter the amount, and confirm. Before your first payout, you must upload proof of identity — a passport copy, a utility bill or bank statement, and documentation of your payment method. That verification step is mandatory for any payout exceeding €2,000, or if your cumulative deposits or withdrawals cross the same threshold.
Once the operator receives and approves your documents, the stated processing time is 5 business days. The payment methods page carries the word "Instant", but the terms reserve the full five-day window, so that longer figure is the one to expect. Weekends and bank holidays extend the wait further, since business days count Monday to Friday only.
The ceilings nobody mentions until you hit one
The minimum withdrawal sits at €10. Requesting less than that triggers a processing fee of 5 units — the terms state this plainly, though the logic is circular: the floor is ten, yet a fee applies for amounts "under the minimum withdrawal amount".
Maximum withdrawal limits exist, but the figures clash across the operator's own pages:
- The payment methods page states €5,000 per transaction.
- The general terms cap payouts at €100,000 per month.
- A terms revision history records daily, weekly and monthly ceilings: €1,000 per day, €5,000 per week, and no more than €25,000 per month.
Because the published values differ, we can't state a single figure here. What is consistent: limits exist at multiple intervals, and large wins are paid in stages rather than one sum.
Inactive accounts lose €5 per month after a year of no logins, provided a real-money balance remains. That administrative charge runs until the balance is exhausted or the account is accessed again.
The money in
Funding an account works through direct bank transfer. The operator lists no other deposit routes — no cards, no e-wallets, no vouchers. The same €10 minimum applies here, and the upper boundary is €10,000 per transaction. The payment methods page states transfers are free of charge, with no mention of processing fees on the way in.
Good to know: the full deposit amount must be wagered at least once before a withdrawal is allowed. Fail to meet that turnover requirement and the operator reserves the right to impose a 30% processing fee on the way out. That is not a bonus term — it applies to every deposit, bonus or not.
What the operator charges
Standard withdrawals to a bank account are listed as free of charge. The €5 fee mentioned earlier applies only to requests below the €10 minimum, which the system should block anyway. No currency-conversion charges are stated, though the terms note that accepted currencies may vary between markets — the operator does not publish a definitive list.
Where costs genuinely appear:
| Scenario | Fee |
|---|---|
| Withdrawal under €10 | €5 processing fee |
| Withdrawal before deposit turnover is met | 30% of the withdrawal amount |
| Account inactive for 12+ months | €5 per month until balance is exhausted |
Proving who you are
Identity verification kicks in under two conditions: your first payout exceeds €2,000, or your cumulative deposits and withdrawals together cross that figure. The operator also requires additional checks if you are classified as a Politically Exposed Person, a Head of an International Organization, or a family member or close associate of either.
Documents requested include copies of a passport, a recent utility bill or bank statement, proof of the payment method used, and evidence of the source of your funds or wealth. The five-day processing window starts only after the operator receives and verifies those documents — submit them late and the wait extends accordingly.
If a payout is late or refused
Withdrawals are typically held for one of three reasons: incomplete verification, a deposit that has not been wagered through once, or a request that exceeds a published limit. The operator's support team — reached by live chat or email — is the only place that can explain a delay or release a pending payout. Have the transaction date, the amount and the payment method ready when you contact them; support is available around the clock.
Responsible gambling
Gambling should be entertainment, not a chore. If managing deposits and withdrawals starts feeling like work rather than part of the experience, that is worth noticing. Lucky provides tools to set deposit limits based on a 24-hour calendar day in the UTC time zone, and players can lock their account for a cooling-off period ranging from 1 day to 6 weeks. Self-exclusion is available for a minimum of 7 days.
Free, confidential support in the UK is available through GamCare (National Gambling Helpline: 0808 8020 133, free, 24/7) and BeGambleAware. National self-exclusion across all UK-licensed sites can be arranged at GamStop. Residential and online treatment is provided by Gordon Moody. Blocking software such as Gamban and BetBlocker (free, multi-platform) prevents access to gambling sites on shared devices. You must be 18 or over (18+) to view this content.
This page is for information and marketing purposes only. We are not a casino operator, a bookmaker or an organiser of gambling. Access to this content is restricted to persons aged 18 and over (18+). We encourage you to gamble responsibly – for free, confidential support visit BeGambleAware.org.
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